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FAQs

How do I book a trip?

Just fill in the form at the end of the page where the trip has been posted. Tell us about how many people you are, what kind of room you want, date, etc. If you are looking for a tailored version of this trip, tell us the dates that best suit you, the changes you would like to do on the tour, how many you are, etc. We will contact you shortly.
You can also send a whatsapp or SMS to +34 676121598

 

How to book a bespoke trip?

If none of the trips posted on the web site suits you, we can create a tour tailored for you or the group you lead. Just fill in the contact form. Tell us about how many you are, what are you looking for, where, budget and dates. You will receive our proposal in less than a week.

 

How do I pay?

Once we have discussed your tour and checked availability, and the details of your trip have been agreed, we will make a provisional booking, giving the dates and cost.
To confirm your booking we ask you to pay a deposit.

The balance is due 6 weeks before departure and we will contact you at that time. If you book less than 6 weeks before departure, full payment must be made on booking.

 

What accommodation is available?

We provide a variety of different styles of overnight stay. Accommodation is always all-inclusive and can be a hotel, country hotel, village guesthouses or a mountain hut. We always try to use the most comfortable places run by local families.
Double, twin and individual en-suite rooms are always available, except in mountain huts. We use mountain huts where there is no alternative accommodation. That’s the case for the trek which crosses the Aigüestortes National Park.
For bespoke trips, the accommodation will depend on your budget and wishes.

 

What cuisine can I expect?

We have spent a lot of time finding accommodation that can offer great local great food. The meals include wine, water, first course, main course and dessert. However, you have to pay for other drinks (beer, coke,…) and coffee or tea.
Our cuisine is based on local products and often the owners use ingredients they have picked up from their own vegetable gardens, or those of their village neighbours..
Vegetarians are welcome. The inns we have chosen can offer delicious veggie courses, and vegetarian packed lunches.
Packed lunches do not include drinks because the water bottle everybody carries can be filled up with tap water. This water, as well as the water from most of the springs along the way, is good quality.

 

Dietary requirements

We can cater for vegetarians, vegans and other dietary requirements but require at least 7 days prior notice. Please notify us of any dietary requirements at the time of booking.

 

Am I fit enough? – Health and fitness

We have three grades:

– Easy: you need to be comfortable with an ascent of 400m and be able to walk for up 4 hours
– Moderate: elevation gain below 800m and duration longer than 4 hours, but less than 7.
– Challenging: elevation gain higher than 900m and duration longer than 7 hours.

The durations above include breaks.

We do not publish the level of any particular trips, because we prefer to discuss with each client after the first contact, to check fitness level will suit what is required.
We also take into account factors like the terrain, altitude and likely weather conditions.

Our holidays are active and customers should have the appropriate level of fitness to complete the itinerary of their chosen trip. Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the trip.

For your own safety, please advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip.

 

What if I am too slow for the group?

That’s not really a problem. On most of our tours you can walk at your own pace nearly all the time, as our guides can manage the pace of the group carefully, to suit all walking speeds.

 

Can I bring the children?

Children under about 12 years will usually find it difficult to maintain the interest and stamina necessary for a trek. But we analyse every request, so depending on the kind of trip and other factors, children may come along.

 

What will the weather be like?

That depends on the area and the season. This is part of the information we will send you after booking but before first payment.

 

Can I talk to someone who has been on one of your tours?

If you have a Facebook account, you can contact those who have reviewed us in Facebook Reviews.
If you do not have a Facebook account, give us your email address and we will pass on, though we can’t guarantee they will contact you.

 

What is included?

That’s always specified in the description of the tour. Usually, everything is included except flights and travel insurance.

 

What if I do not arrive by plane?

We can meet at the starting point of the trip or pick you up in Barcelona.

 

Terms and conditions

We will message you after booking and before the first payment.

 

What walking gear & equipment will I need?

We send you a list when you book. The equipment list will vary according to the season, likely weather conditions, the trekking terrain and whether you are staying on mountain huts or not.

 

What insurance will I need?

The Spanish government obliges mountain guides to cover their customers for accident insurance, but it is applicable only in the wilderness.

Our accident insurance covers the participant for his/her treatment, rescue and transfer, up to 6,000 Euros. It pays 3,000 Euros in case of an accidental death and 6,000 Euros in case of disability.

While not in the wilderness you are not covered by the accident insurance, so it is essential that you buy travel insurance. When researching insurance options, please ensure the policy covers you for the following:

— Cancellation or curtailment

— Repatriation

— Medical cover

 

What financial protection do you offer?

As you are booking the trip with a registered travel agency in Spain, you have automatically been provided with security for the money you pay for the package trip booked from us, and for your repatriation in the event of our insolvency. Travel agency: Go! Sailing Bcn, S.L. License number: GC-003811. Address: Carrer Transversal, 145. 08225-Terrassa (Barcelona)

 

Do you have any other questions?

No worries. Just send us an email at info@trekpyrenees.com, fill in our contact page, or WhatsApp/message us at +34 676121598

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